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Business VoIP review
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Ooma Office review

Best for very small teams

Simple, small-business phone system that is quick to set up. Small offices and storefronts that want reliable business calling with minimal setup. We rank it #6 of 9 in our business voip comparison, with an editorial score of 8.4 out of 10.

Updated By the ChoosyOwl editorial teamHow we rank
8.4/10
Our editorial score

Ooma Office earns top marks on Ease of setup & admin and does well on Pricing transparency & contracts, with simple plan tiers and a reputation for flexible terms. It scores lower on Collaboration & integrations, since video and deeper integrations are limited to higher tiers.

How we score business voip

Visit site (Ooma Office, opens in a new tab)

Quick facts

Our rank#6 of 9
Best forBest for very small teams
Service typePhone system
ChannelsVoice, SMS; video on some plans
Facts checkedNot yet verified

Details are general and can change. Check current plans, prices and terms on the Ooma Office site. See the Ooma Office company profile in our brand directory.

Overview

Ooma Office is Ooma's phone service for small businesses. It covers the business calling basics, including a virtual receptionist, extensions, ring groups and a mobile app, and it can work with desk phones or Ooma's own hardware if you want physical phones in an office.

Ooma Office is built for owners who want a working phone system quickly without learning a large platform. Higher tiers add features such as a desktop app and video meetings. Ooma has generally offered plans without long-term contracts, but terms change; check the current plan details on Ooma's site.

Pros and cons

Pros

  • Very quick to set up
  • Simple, easy-to-compare plan tiers
  • Good fit for small offices with desk phones
  • Generally flexible terms (check current policy)

Cons

  • Fewer advanced routing and analytics tools
  • Narrower integration options
  • Video and some features limited to higher tiers

Key features

  • Virtual receptionist and extensions
  • Mobile app for calling on the go
  • Works with desk phones and Ooma hardware
  • Higher tiers add desktop app and video meetings

Who Ooma Office is for

A good fit if

Small offices and storefronts that want reliable business calling with minimal setup.

Look elsewhere if

Growing teams that need contact center tools or deep CRM integrations.

How we scored Ooma Office

Ooma Office earns top marks on Ease of setup & admin and does well on Pricing transparency & contracts, with simple plan tiers and a reputation for flexible terms. It scores lower on Collaboration & integrations, since video and deeper integrations are limited to higher tiers.

Our business voip score weighs calling features (25%), collaboration & integrations (20%), pricing transparency & contracts (20%), reliability & support features (20%), ease of setup & admin (15%). See the methodology.

Ooma Office alternatives

  1. #1
    RingCentral logo

    RingCentral

    Best overall

    Full UCaaS platform with calling, messaging, video and a large integration catalog.

    • Calling, business SMS, team chat and video in one app (RingEX)
    • Auto attendant, call queues and advanced routing
    • AI receptionist and AI call summaries (check plan details)
    • Wide range of third-party integrations
    9.3/10
    Editorial score
    Visit site (RingCentral, opens in a new tab) Read review
  2. #2
    Nextiva logo

    Nextiva

    Best for support

    Business phone and UCaaS platform with a strong focus on customer support.

    • Voice, SMS, team messaging and video meetings in one app
    • Auto attendant and call routing
    • AI receptionist, call transcription and summaries (check plan details)
    • Contact center and customer experience tools available
    9.0/10
    Editorial score
    Visit site (Nextiva, opens in a new tab) Read review
  3. #3
    Dialpad logo

    Dialpad

    Best AI features

    AI-forward cloud phone system with built-in transcription and call summaries.

    • Built-in AI call transcription and summaries
    • Voice, SMS and video meetings
    • Contact center product available
    • Integrations with popular workspace and CRM tools
    8.8/10
    Editorial score
    Visit site (Dialpad, opens in a new tab) Read review

Head-to-head

See all 9 business VoIP providers compared

Ooma Office FAQ

Does Ooma Office require special hardware?

No. You can use Ooma Office through its apps or compatible desk phones. Ooma also sells its own hardware for offices that want it.

Does Ooma Office require a contract?

Ooma has generally offered Ooma Office without long-term contracts. Terms change, so check the current plan and cancellation details on its site.

Does Ooma Office include video meetings?

Video meetings are included on higher Ooma Office tiers. Check the current plan comparison to see which tier includes them.

Sources and fact check

We have not yet been able to check every detail on this page against Ooma Office's own website, so details are described in general terms. Confirm them on the provider's site.