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Business VoIP review
Dialpad logo

Dialpad review

Best AI features

AI-forward cloud phone system with built-in transcription and call summaries. Sales, support and remote teams that want transcripts and call summaries without adding a separate tool. We rank it #3 of 9 in our business voip comparison, with an editorial score of 8.8 out of 10.

Updated By the ChoosyOwl editorial teamHow we rank
8.8/10
Our editorial score

Dialpad scores strongly on Calling features thanks to built-in AI tools such as call transcription and summaries, and well on Ease of setup & admin with a clean, browser-friendly interface. It sits behind the leaders on Reliability & support features, where some support options depend on plan tier.

How we score business voip

Visit site (Dialpad, opens in a new tab)

Quick facts

Our rank#3 of 9
Best forBest AI features
Service typeFull UCaaS
ChannelsVoice, SMS, video; contact center on some plans
Facts checkedNovember 14, 2026

Details are general and can change. Check current plans, prices and terms on the Dialpad site. See the Dialpad company profile in our brand directory.

Overview

Dialpad is a cloud communications platform built around AI. Its business phone product includes features such as live call transcription and automatic call summaries, and it offers video meetings and a contact center product as part of the wider platform.

The apps are modern and work well in a browser, and Dialpad integrates with popular workspace suites and CRM tools. Which AI features and integrations you get depends on the plan, so check the current plan comparison on Dialpad's site.

Pros and cons

Pros

  • AI features are part of the core product
  • Clean, modern interface
  • Works well in a web browser
  • Good fit for sales and support teams

Cons

  • Some AI and support features depend on plan tier
  • Fewer hardware-focused options than office-first providers
  • Feature set may be more than a very small team needs

Key features

  • Built-in AI call transcription and summaries
  • Voice, SMS and video meetings
  • Contact center product available
  • Integrations with popular workspace and CRM tools

Who Dialpad is for

A good fit if

Sales, support and remote teams that want transcripts and call summaries without adding a separate tool.

Look elsewhere if

Businesses that mainly need basic calling on desk phones.

How we scored Dialpad

Dialpad scores strongly on Calling features thanks to built-in AI tools such as call transcription and summaries, and well on Ease of setup & admin with a clean, browser-friendly interface. It sits behind the leaders on Reliability & support features, where some support options depend on plan tier.

Our business voip score weighs calling features (25%), collaboration & integrations (20%), pricing transparency & contracts (20%), reliability & support features (20%), ease of setup & admin (15%). See the methodology.

Dialpad alternatives

  1. #1
    RingCentral logo

    RingCentral

    Best overall

    Full UCaaS platform with calling, messaging, video and a large integration catalog.

    • Calling, business SMS, team chat and video in one app (RingEX)
    • Auto attendant, call queues and advanced routing
    • AI receptionist and AI call summaries (check plan details)
    • Wide range of third-party integrations
    9.3/10
    Editorial score
    Visit site (RingCentral, opens in a new tab) Read review
  2. #2
    Nextiva logo

    Nextiva

    Best for support

    Business phone and UCaaS platform with a strong focus on customer support.

    • Voice, SMS, team messaging and video meetings in one app
    • Auto attendant and call routing
    • AI receptionist, call transcription and summaries (check plan details)
    • Contact center and customer experience tools available
    9.0/10
    Editorial score
    Visit site (Nextiva, opens in a new tab) Read review
  3. #4
    Zo

    Zoom Phone

    Best for Zoom users

    Cloud phone system built into the Zoom app many teams already use.

    • Calling inside the Zoom app alongside meetings and chat
    • Call queues, shared lines, voicemail and call recording
    • Domestic SMS and MMS on its plans (check plan details)
    • AI post-call summaries and an AI receptionist option
    8.6/10
    Editorial score
    Visit site (Zoom Phone, opens in a new tab) Read review

Head-to-head

See all 9 business VoIP providers compared

Dialpad FAQ

What AI features does Dialpad have?

Dialpad includes AI features such as live call transcription and automatic call summaries. Which AI features are included varies by plan.

Does Dialpad work in a web browser?

Yes. Dialpad can be used in a web browser as well as through its desktop and mobile apps.

Does Dialpad offer a contact center?

Dialpad offers a contact center product as part of its platform. Check the current plans for the features included.

Sources and fact check

We checked the facts on this page against Dialpad's own website on .