Advertiser disclosure: We may earn a commission when you click links to partners on this site. This doesn't affect our editorial scores. How we make money
Business VoIP review
RingCentral logo

RingCentral review

Best overall

Full UCaaS platform with calling, messaging, video and a large integration catalog. Small and mid-sized businesses that want one platform for calling, messaging and meetings and expect to grow. We rank it #1 of 9 in our business voip comparison, with an editorial score of 9.3 out of 10.

Updated By the ChoosyOwl editorial teamHow we rank
9.3/10
Our editorial score

RingCentral scores highest on Calling features and Collaboration & integrations, combining advanced call routing, messaging and video meetings with a very wide integration catalog. It loses a little on Pricing transparency & contracts, because the best rates and some features depend on plan tier and term length.

How we score business voip

Visit site (RingCentral, opens in a new tab)

Quick facts

Our rank#1 of 9
Best forBest overall
Service typeFull UCaaS
ChannelsVoice, SMS, video, team chat; contact center add-on
Facts checkedNovember 14, 2026

Details are general and can change. Check current plans, prices and terms on the RingCentral site. See the RingCentral company profile in our brand directory.

Overview

RingCentral is one of the best-known cloud phone providers in the US. Its core business phone product, RingEX, bundles calling, business texting, team messaging and video meetings in one desktop and mobile app, and contact center and AI receptionist products are available as well.

Admins get detailed call-routing tools, including auto attendants, call queues and ring groups, and the platform connects to many common business apps such as CRM and productivity suites. Features vary by plan tier, and the best rates usually require an annual commitment, so check the current plan comparison on RingCentral's site.

Pros and cons

Pros

  • Very complete feature set for growing teams
  • Strong integrations with common business tools
  • Polished desktop and mobile apps
  • Scales from small teams to larger organizations

Cons

  • Feature set can feel like more than a very small team needs
  • Some features are limited to higher tiers
  • Best pricing usually tied to annual terms

Key features

  • Calling, business SMS, team chat and video in one app (RingEX)
  • Auto attendant, call queues and advanced routing
  • AI receptionist and AI call summaries (check plan details)
  • Wide range of third-party integrations
  • Contact center available as a separate product

Who RingCentral is for

A good fit if

Small and mid-sized businesses that want one platform for calling, messaging and meetings and expect to grow.

Look elsewhere if

A solo owner who only needs a second business number on their cell phone.

How we scored RingCentral

RingCentral scores highest on Calling features and Collaboration & integrations, combining advanced call routing, messaging and video meetings with a very wide integration catalog. It loses a little on Pricing transparency & contracts, because the best rates and some features depend on plan tier and term length.

Our business voip score weighs calling features (25%), collaboration & integrations (20%), pricing transparency & contracts (20%), reliability & support features (20%), ease of setup & admin (15%). See the methodology.

RingCentral alternatives

  1. #2
    Nextiva logo

    Nextiva

    Best for support

    Business phone and UCaaS platform with a strong focus on customer support.

    • Voice, SMS, team messaging and video meetings in one app
    • Auto attendant and call routing
    • AI receptionist, call transcription and summaries (check plan details)
    • Contact center and customer experience tools available
    9.0/10
    Editorial score
    Visit site (Nextiva, opens in a new tab) Read review
  2. #3
    Dialpad logo

    Dialpad

    Best AI features

    AI-forward cloud phone system with built-in transcription and call summaries.

    • Built-in AI call transcription and summaries
    • Voice, SMS and video meetings
    • Contact center product available
    • Integrations with popular workspace and CRM tools
    8.8/10
    Editorial score
    Visit site (Dialpad, opens in a new tab) Read review
  3. #4
    Zo

    Zoom Phone

    Best for Zoom users

    Cloud phone system built into the Zoom app many teams already use.

    • Calling inside the Zoom app alongside meetings and chat
    • Call queues, shared lines, voicemail and call recording
    • Domestic SMS and MMS on its plans (check plan details)
    • AI post-call summaries and an AI receptionist option
    8.6/10
    Editorial score
    Visit site (Zoom Phone, opens in a new tab) Read review

Head-to-head

See all 9 business VoIP providers compared

RingCentral FAQ

Does RingCentral include video meetings?

Yes. RingCentral's business phone plans include video meetings alongside calling and messaging. The features included vary by plan, so check the current plan comparison.

Does RingCentral require a contract?

RingCentral typically offers both monthly and annual billing, with lower rates on annual terms. Check the current terms and cancellation policy on its site before signing.

Can I keep my existing number with RingCentral?

In most cases, yes. RingCentral supports porting existing business numbers. Check the porting requirements for your number type before you cancel your old service.

Sources and fact check

We checked the facts on this page against RingCentral's own website on .