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Business VoIP review
Grasshopper logo

Grasshopper review

Best virtual number

Virtual business phone number that rings on the phones you already have. Solo owners and very small teams who want a professional business number on the phones they already carry. We rank it #9 of 9 in our business voip comparison, with an editorial score of 7.5 out of 10.

Updated By the ChoosyOwl editorial teamHow we rank
7.5/10
Our editorial score

Grasshopper scores well on Ease of setup & admin and Pricing transparency & contracts, with a short sign-up and simple plans. It scores lowest on Calling features and Collaboration & integrations because it is a virtual phone number service rather than a full VoIP phone system, with no video meetings or contact center tools.

How we score business voip

Visit site (Grasshopper, opens in a new tab)

Quick facts

Our rank#9 of 9
Best forBest virtual number
Service typeVirtual number
ChannelsVoice, SMS
Facts checkedNovember 14, 2026

Details are general and can change. Check current plans, prices and terms on the Grasshopper site. See the Grasshopper company profile in our brand directory.

Overview

Grasshopper is a virtual phone number service, not a full VoIP phone system. You get a business number, extensions and a virtual receptionist, and calls are answered through Grasshopper's apps or forwarded to the cell or landline phones you already use.

That makes it a simple way for solo owners and small teams to separate business and personal calls and sound more established, with features such as business texting and voicemail transcription. It does not offer video meetings, team chat or contact center tools, and its routing is more limited than the full platforms in this ranking. Check the current plans on Grasshopper's site.

Pros and cons

Pros

  • Very simple to set up
  • No new hardware needed
  • Keeps business and personal calls separate

Cons

  • Not a full VoIP phone system
  • No video meetings, team chat or contact center
  • Limited advanced routing and integrations

Key features

  • Business number used on your existing phones
  • Virtual receptionist and extensions
  • Business texting and voicemail transcription
  • Desktop and mobile apps

Who Grasshopper is for

A good fit if

Solo owners and very small teams who want a professional business number on the phones they already carry.

Look elsewhere if

Any team that needs desk phones, video meetings or call queues for several agents.

How we scored Grasshopper

Grasshopper scores well on Ease of setup & admin and Pricing transparency & contracts, with a short sign-up and simple plans. It scores lowest on Calling features and Collaboration & integrations because it is a virtual phone number service rather than a full VoIP phone system, with no video meetings or contact center tools.

Our business voip score weighs calling features (25%), collaboration & integrations (20%), pricing transparency & contracts (20%), reliability & support features (20%), ease of setup & admin (15%). See the methodology.

Grasshopper alternatives

  1. #1
    RingCentral logo

    RingCentral

    Best overall

    Full UCaaS platform with calling, messaging, video and a large integration catalog.

    • Calling, business SMS, team chat and video in one app (RingEX)
    • Auto attendant, call queues and advanced routing
    • AI receptionist and AI call summaries (check plan details)
    • Wide range of third-party integrations
    9.3/10
    Editorial score
    Visit site (RingCentral, opens in a new tab) Read review
  2. #2
    Nextiva logo

    Nextiva

    Best for support

    Business phone and UCaaS platform with a strong focus on customer support.

    • Voice, SMS, team messaging and video meetings in one app
    • Auto attendant and call routing
    • AI receptionist, call transcription and summaries (check plan details)
    • Contact center and customer experience tools available
    9.0/10
    Editorial score
    Visit site (Nextiva, opens in a new tab) Read review
  3. #3
    Dialpad logo

    Dialpad

    Best AI features

    AI-forward cloud phone system with built-in transcription and call summaries.

    • Built-in AI call transcription and summaries
    • Voice, SMS and video meetings
    • Contact center product available
    • Integrations with popular workspace and CRM tools
    8.8/10
    Editorial score
    Visit site (Dialpad, opens in a new tab) Read review

Head-to-head

See all 9 business VoIP providers compared

Grasshopper FAQ

Is Grasshopper a VoIP phone system?

Not in the full sense. Grasshopper is a virtual phone number service: it gives you a business number and features like a virtual receptionist, and calls ring on the phones you already use through its apps or call forwarding.

Can Grasshopper send texts?

Grasshopper supports business texting on its numbers. US business texting generally requires registration, so check Grasshopper's current requirements.

When should I upgrade from Grasshopper to a full VoIP system?

Consider a full system when you need call queues for several people, desk phones, video meetings or deeper integrations with your CRM.

Sources and fact check

We checked the facts on this page against Grasshopper's own website on .