Dialpad vs 8x8
Choose Dialpad if you want built-in AI features like call transcription and summaries in a modern, easy-to-use app. Choose 8x8 if you want business calling and a full contact center on one platform, especially across several sites or countries. Both offer voice, texting, video and contact center options on some plans.
Dialpad
Best AI features
Dialpad vs 8x8 at a glance
| Dialpad | 8x8 | |
|---|---|---|
| Service type | Full UCaaS | Full UCaaS |
| Channels | Voice, SMS, video | Voice, SMS, video, chat |
| Contact center | Available on some plans | Available on some plans |
| Biggest strength | Built-in AI features | Calling plus contact center on one platform |
| Sign-up | Self-serve options | Some plans quoted through sales |
| Our editorial score | 8.8 / 10 | 8.2 / 10 |
Which should you choose?
Pick Dialpad if you want transcripts and call summaries built in and a fast, browser-friendly setup.
Pick 8x8 if you run a sizable support or sales operation and want employee calling and contact center on one system.
Different strengths
Dialpad and 8x8 are both full communications platforms with calling, texting, video and contact center options. Dialpad's focus is AI built into everyday calling. 8x8's focus is running employee calling and customer-facing contact center work on a single platform.
AI and productivity
Dialpad's live transcription and automatic call summaries are part of the core product, so sales and support teams can review calls without adding a separate tool. Which AI features you get depends on the plan.
Contact center and scale
8x8 is a strong fit for mid-sized businesses with high call volumes, multiple sites or staff in several countries. Its reporting and analytics are built for managing teams of agents. The trade-off is a more involved setup, and some plans are quoted through sales.
Setup
Dialpad is quicker to get started with and works well in a browser. 8x8 rewards a more planned rollout.
The bottom line
For a smaller, fast-moving team, Dialpad is the easier choice. For a business that needs a robust contact center alongside its phone system, 8x8 deserves a close look.
Dialpad vs 8x8 FAQ
Which is better for a call center, Dialpad or 8x8?
Both offer contact center options. 8x8 is the stronger fit for larger, multi-site contact center operations, while Dialpad suits teams that want AI-assisted calling with less setup.
Does 8x8 have AI features like Dialpad?
8x8 offers analytics and some AI-assisted features, but built-in AI is a more central part of Dialpad's product. Check each provider's current plan details.