8x8 review
Unified platform that pairs business calling with contact center tools. Mid-sized businesses that want employee calling and a contact center on one platform. We rank it #7 of 9 in our business voip comparison, with an editorial score of 8.2 out of 10.
8x8 scores well on Collaboration & integrations because voice, video, chat and contact center tools come from one platform. It scores lower on Ease of setup & admin and Pricing transparency & contracts, since its plans are aimed at larger, more complex deployments and often require a sales conversation.
Visit site (8x8, opens in a new tab)Quick facts
Overview
8x8 offers a cloud platform that combines business phone, video meetings, team chat and contact center features. Its plans are designed so a company can run both employee calling and customer-facing contact center work on the same system.
That makes 8x8 a strong candidate for businesses with support or sales teams handling high call volumes, or with staff in several countries. It is less of a fit for a tiny team that wants to sign up and start the same day. Plan details change and some plans are quoted through sales, so check the current options on 8x8's site.
Pros and cons
Pros
- Phone system and contact center from one vendor
- Good fit for multi-site and international teams
- Strong reporting and analytics
Cons
- Plans can require a sales conversation
- More complex to set up than small-business-first providers
- Plan structure takes effort to compare
Key features
- Voice, video and team chat in one platform
- Contact center features on some plans
- Call analytics and reporting
- Calling options for teams in multiple countries (check plan details)
Who 8x8 is for
A good fit if
Mid-sized businesses that want employee calling and a contact center on one platform.
Look elsewhere if
Solo owners or very small teams that want quick self-serve setup.
How we scored 8x8
8x8 scores well on Collaboration & integrations because voice, video, chat and contact center tools come from one platform. It scores lower on Ease of setup & admin and Pricing transparency & contracts, since its plans are aimed at larger, more complex deployments and often require a sales conversation.
Our business voip score weighs calling features (25%), collaboration & integrations (20%), pricing transparency & contracts (20%), reliability & support features (20%), ease of setup & admin (15%). See the methodology.
8x8 alternatives
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#1
RingCentral
Best overallFull UCaaS platform with calling, messaging, video and a large integration catalog.
- Calling, business SMS, team chat and video in one app (RingEX)
- Auto attendant, call queues and advanced routing
- AI receptionist and AI call summaries (check plan details)
- Wide range of third-party integrations
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#2
Nextiva
Best for supportBusiness phone and UCaaS platform with a strong focus on customer support.
- Voice, SMS, team messaging and video meetings in one app
- Auto attendant and call routing
- AI receptionist, call transcription and summaries (check plan details)
- Contact center and customer experience tools available
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#3
Dialpad
Best AI featuresAI-forward cloud phone system with built-in transcription and call summaries.
- Built-in AI call transcription and summaries
- Voice, SMS and video meetings
- Contact center product available
- Integrations with popular workspace and CRM tools
Head-to-head
8x8 FAQ
Is 8x8 good for call centers?
8x8 is designed to combine business calling with contact center features on one platform, which makes it a strong fit for teams handling high call volumes.
Can I sign up for 8x8 online?
Some 8x8 options are quoted through its sales team rather than purchased instantly online. Check its site for the current sign-up process.
Does 8x8 include video meetings?
Yes. 8x8 includes video meetings and team chat alongside its business phone features.
Sources and fact check
We have not yet been able to check every detail on this page against 8x8's own website, so details are described in general terms. Confirm them on the provider's site.