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Business VoIP review
Zo

Zoom Phone review

Best for Zoom users

Cloud phone system built into the Zoom app many teams already use. Teams that already run meetings and chat on Zoom and want calling in the same place. We rank it #4 of 9 in our business voip comparison, with an editorial score of 8.6 out of 10.

Updated By the ChoosyOwl editorial teamHow we rank
8.6/10
Our editorial score

Zoom Phone scores well on Collaboration & integrations and Ease of setup & admin because it lives inside the Zoom app and admin portal many teams already use. It trails the leaders on Calling features for complex call-center-style routing, and on Pricing transparency & contracts because plan options and bundles take some effort to compare.

How we score business voip

Visit site (Zoom Phone, opens in a new tab)

Quick facts

Our rank#4 of 9
Best forBest for Zoom users
Service typeFull UCaaS
ChannelsVoice, SMS, video, team chat; contact center add-on
Facts checkedNovember 14, 2026

Details are general and can change. Check current plans, prices and terms on the Zoom Phone site. See the Zoom Phone company profile in our brand directory.

Overview

Zoom Phone adds business calling to the Zoom platform, so calls, meetings and team chat sit in the same app. For teams already on Zoom, that means one less app to learn and one admin portal to manage.

Zoom Phone covers core business calling features, including call queues, shared lines, voicemail, call recording and domestic SMS and MMS, and Zoom's AI features add post-call summaries and voicemail prioritization. An AI receptionist (Zoom Virtual Agent) and a separate contact center product are also available. It can be bought on its own or bundled with other Zoom products; check the current plan details on Zoom's site.

Pros and cons

Pros

  • Natural fit for teams already using Zoom
  • Familiar interface means less training
  • Easy to escalate a call into a meeting
  • Single admin portal for meetings and phones

Cons

  • Less compelling if you do not use Zoom for meetings
  • Plan and bundle options take time to compare
  • Advanced routing is not as deep as specialist platforms

Key features

  • Calling inside the Zoom app alongside meetings and chat
  • Call queues, shared lines, voicemail and call recording
  • Domestic SMS and MMS on its plans (check plan details)
  • AI post-call summaries and an AI receptionist option
  • Contact center available as a separate product

Who Zoom Phone is for

A good fit if

Teams that already run meetings and chat on Zoom and want calling in the same place.

Look elsewhere if

Businesses that use a different meeting platform and do not plan to switch.

How we scored Zoom Phone

Zoom Phone scores well on Collaboration & integrations and Ease of setup & admin because it lives inside the Zoom app and admin portal many teams already use. It trails the leaders on Calling features for complex call-center-style routing, and on Pricing transparency & contracts because plan options and bundles take some effort to compare.

Our business voip score weighs calling features (25%), collaboration & integrations (20%), pricing transparency & contracts (20%), reliability & support features (20%), ease of setup & admin (15%). See the methodology.

Zoom Phone alternatives

  1. #1
    RingCentral logo

    RingCentral

    Best overall

    Full UCaaS platform with calling, messaging, video and a large integration catalog.

    • Calling, business SMS, team chat and video in one app (RingEX)
    • Auto attendant, call queues and advanced routing
    • AI receptionist and AI call summaries (check plan details)
    • Wide range of third-party integrations
    9.3/10
    Editorial score
    Visit site (RingCentral, opens in a new tab) Read review
  2. #2
    Nextiva logo

    Nextiva

    Best for support

    Business phone and UCaaS platform with a strong focus on customer support.

    • Voice, SMS, team messaging and video meetings in one app
    • Auto attendant and call routing
    • AI receptionist, call transcription and summaries (check plan details)
    • Contact center and customer experience tools available
    9.0/10
    Editorial score
    Visit site (Nextiva, opens in a new tab) Read review
  3. #3
    Dialpad logo

    Dialpad

    Best AI features

    AI-forward cloud phone system with built-in transcription and call summaries.

    • Built-in AI call transcription and summaries
    • Voice, SMS and video meetings
    • Contact center product available
    • Integrations with popular workspace and CRM tools
    8.8/10
    Editorial score
    Visit site (Dialpad, opens in a new tab) Read review

Head-to-head

See all 9 business VoIP providers compared

Zoom Phone FAQ

Do I need a Zoom account to use Zoom Phone?

Zoom Phone runs inside the Zoom platform and is managed from the Zoom admin portal, so you use it with a Zoom account.

Can Zoom Phone be bought on its own?

Zoom has offered Zoom Phone both on its own and as part of bundles with other Zoom products. Check the current options on Zoom's site.

Does Zoom Phone support business texting?

Zoom Phone supports SMS for business numbers in the US on supported plans. Business texting generally requires registration, so check Zoom's current requirements.

Sources and fact check

We checked the facts on this page against Zoom Phone's own website on .