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Business VoIP review
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GoTo Connect review

Best for business continuity

Cloud phone system from GoTo with meetings, a contact center tier and a business continuity add-on. Small and mid-sized businesses, including distributed teams, that want calling, meetings and an optional contact center from one vendor. We rank it #5 of 9 in our business voip comparison, with an editorial score of 8.5 out of 10.

Updated By the ChoosyOwl editorial teamHow we rank
8.5/10
Our editorial score

GoTo Connect scores well on Calling features, with a custom auto attendant, call management, SMS and softphone apps, and on Collaboration & integrations, with GoTo Meeting, a contact center tier and integrations such as Microsoft Teams, Zendesk and ServiceNow. It does well on Reliability & support features thanks to a business continuity add-on. It sits behind the leaders on Pricing transparency & contracts because several useful features, such as the AI receptionist and advanced reporting, are add-ons.

How we score business voip

Visit site (GoTo Connect, opens in a new tab)

Quick facts

Our rank#5 of 9
Best forBest for business continuity
Service typeFull UCaaS
ChannelsVoice, SMS, meetings; contact center on CX plans
Facts checkedNovember 14, 2026

Details are general and can change. Check current plans, prices and terms on the GoTo Connect site. See the GoTo Connect company profile in our brand directory.

Overview

GoTo Connect is the cloud communications platform from GoTo, the company behind GoTo Meeting. Its phone system covers business calling with a custom auto attendant, call management, business texting and softphone apps for desktop and mobile, so staff can work from the office, home or on the road. Meetings are part of the platform.

GoTo sells Connect in tiers that run from the phone system to customer experience (CX) plans with a contact center that handles phone, email, chat and WhatsApp. Add-ons include an AI receptionist, business continuity, an attendant console, reporting and analytics, and integration packages. Check the current plans and add-ons on GoTo's pricing page, or ask for a demo.

Pros and cons

Pros

  • Phone, meetings and contact center from one vendor
  • Business continuity add-on for outages
  • AI call summaries and an AI receptionist option
  • Works with Microsoft Teams

Cons

  • Several useful features are paid add-ons
  • Plan tiers and add-ons take effort to compare
  • Contact center features need a higher tier

Key features

  • Cloud phone system with custom auto attendant and call management
  • Business SMS and softphone apps for desktop and mobile
  • Meetings and a contact center tier (CX plans)
  • Add-ons including AI receptionist and business continuity
  • Integrations including Microsoft Teams, Zendesk and ServiceNow

Who GoTo Connect is for

A good fit if

Small and mid-sized businesses, including distributed teams, that want calling, meetings and an optional contact center from one vendor.

Look elsewhere if

Solo owners who only need a second number on their cell phone.

How we scored GoTo Connect

GoTo Connect scores well on Calling features, with a custom auto attendant, call management, SMS and softphone apps, and on Collaboration & integrations, with GoTo Meeting, a contact center tier and integrations such as Microsoft Teams, Zendesk and ServiceNow. It does well on Reliability & support features thanks to a business continuity add-on. It sits behind the leaders on Pricing transparency & contracts because several useful features, such as the AI receptionist and advanced reporting, are add-ons.

Our business voip score weighs calling features (25%), collaboration & integrations (20%), pricing transparency & contracts (20%), reliability & support features (20%), ease of setup & admin (15%). See the methodology.

GoTo Connect alternatives

  1. #1
    RingCentral logo

    RingCentral

    Best overall

    Full UCaaS platform with calling, messaging, video and a large integration catalog.

    • Calling, business SMS, team chat and video in one app (RingEX)
    • Auto attendant, call queues and advanced routing
    • AI receptionist and AI call summaries (check plan details)
    • Wide range of third-party integrations
    9.3/10
    Editorial score
    Visit site (RingCentral, opens in a new tab) Read review
  2. #2
    Nextiva logo

    Nextiva

    Best for support

    Business phone and UCaaS platform with a strong focus on customer support.

    • Voice, SMS, team messaging and video meetings in one app
    • Auto attendant and call routing
    • AI receptionist, call transcription and summaries (check plan details)
    • Contact center and customer experience tools available
    9.0/10
    Editorial score
    Visit site (Nextiva, opens in a new tab) Read review
  3. #3
    Dialpad logo

    Dialpad

    Best AI features

    AI-forward cloud phone system with built-in transcription and call summaries.

    • Built-in AI call transcription and summaries
    • Voice, SMS and video meetings
    • Contact center product available
    • Integrations with popular workspace and CRM tools
    8.8/10
    Editorial score
    Visit site (Dialpad, opens in a new tab) Read review

See all 9 business VoIP providers compared

GoTo Connect FAQ

What is GoTo Connect?

GoTo Connect is a cloud phone and communications platform from GoTo. It includes a business phone system with an auto attendant and SMS, meetings, and CX tiers with contact center features.

Does GoTo Connect work with Microsoft Teams?

Yes. GoTo lists Microsoft Teams among its integrations and add-ons. Check the current plan details for what is included.

Does GoTo Connect have AI features?

GoTo describes AI-generated call summaries and offers an AI receptionist as an add-on. Check which features come with each plan on its site.

Sources and fact check

We checked the facts on this page against GoTo Connect's own website on .